Privacy Policy

1. About This Policy

Level Up Construction and Maintenance Pty Ltd (ABN 68 680 817 243) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website or engage our services.

2. Information We Collect

We may collect the following types of personal information:

We only collect information that is reasonably necessary for our business functions. We do not collect sensitive information unless you voluntarily provide it.

• Name and contact details (phone number, email address, company name)
• Project details and enquiry information submitted via our contact or quote form
• Location and service area information
• Technical data such as IP address, browser type, and pages visited (collected automatically via website analytics)

3. How We Use Your Information

We use your personal information to:

We will not use your personal information for direct marketing without your consent.

• Respond to your enquiries and provide quotes for construction or maintenance services
• Communicate with you about your project or engagement with us
• Comply with legal and regulatory obligations
• Improve our website and service delivery

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business (such as email delivery services), provided those parties agree to keep your information confidential. We may also disclose information where required by law or in connection with legal proceedings.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored securely and access is restricted to authorised personnel only. While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.